These terms of sale and delivery apply to sales to private consumers, and the purchase of items at www.saunazilla.com, hereafter also called “Saunazilla.com”, ”Preoni Oy”, ”we”, or “us”.
All transactions on this website are between you as a customer and:
Preoni Oy
Registered office: Vasarakatu 1
FI-40320 Jyväskylä
Finland
Organization number FI22394100
Prices
All prices include Value Added Tax (VAT). We reserve the right to adjust our prices due to factors such as changes in purchase costs, currency fluctuations, or modifications to VAT rates.
Payments
At Saunazilla.com, we aim to make your shopping experience simple, flexible, and secure. When completing your purchase at checkout, you confirm your order, agree to our and our partners’ terms and conditions, accept your payment obligations, and select your preferred payment method.
Uncollected Packages
If a package is not collected, Saunazilla.com reserves the right to charge the customer for shipping and return shipping costs, as well as handling fees. Currently, this charge is 20 €, which will be applied when the package is returned to us.
Transport Damage
If your package or its contents are damaged upon delivery, report the damage immediately at the delivery location. If you notice damage after opening the package, please contact us promptly. Transport damage must be reported to us within a reasonable timeframe from when the issue is identified or should have been identified.
30-Day Return Policy
If your order arrives with manufacturing defects, incorrect sizing, or other noticeable issues, we are happy to help resolve the problem. However, refunds or exchanges are generally not offered for situations where a customer changes their mind.
To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging. If the product is out of stock or there are unexpected delays, you have the right to cancel your purchase at no cost. For more details, please review our full return policy.
Complaints
If you need to file a complaint—for example, if an item is incorrect, shipped in error, or damaged during transit—please contact our customer service team before returning the item. Wait for further instructions before proceeding. In cases of incorrect or misdirected shipments, we will cover the cost of return shipping.
Dispute
If a dispute arises between you and our store, we encourage you to contact us first to resolve the issue directly. We are committed to finding a fair and satisfactory solution. If we are unable to resolve the matter together, customers based in the EU may use the Online Dispute Resolution (ODR) platform provided by the European Commission to lodge a complaint. You can access the platform here: https://ec.europa.eu/consumers/odr.
For disputes under Finnish law, you may also contact the Consumer Disputes Board (Kuluttajariitalautakunta) for independent arbitration. Further information about this process is available at https://www.kuluttajariita.fi.
We adhere to Finnish consumer protection laws, which serve as the governing framework for resolving disputes.
For customers outside the European Union (e.g., the United States):
Disputes will be governed by Finnish law, and any legal proceedings must be brought in Finnish courts. Please note that international customers may wish to consult their local consumer protection agencies for advice on cross-border disputes.
Personal Data
At Saunazilla.com, we are responsible for processing the personal data you provide as our customer. Personal data refers to any information that can directly or indirectly identify you.
We primarily process your personal data to manage customer relationships and support marketing efforts. Saunazilla.com and our partners use this data to ensure secure payment processing through our checkout solution, fulfill your orders, verify your identity, and perform credit checks when necessary. Additionally, your data is used to meet legal requirements and obligations.
We prioritize the protection of your personal data and have implemented measures in compliance with data protection laws to ensure its security.
You have the following rights regarding your personal data:
- Request information about the data we have registered about you.
- Update or correct inaccurate data.
- Delete your registered data.
- Opt out of receiving future marketing communications.
If you have questions or wish to exercise your rights, please contact us.
Fake orders
All fake orders are reported to our local authorities in Finland.
Delivery times
Your order is always produced and shipped as quickly as possible. First, our production and handling time is 1–3 business days. After that, Standard Shipping times for most larger markets (North-America, Central EU countries, and the UK) is 2–5 business days. For the rest of Europe, Standard Shipping times are generally 5–7 business days. For the rest of the world, it can take up to 10–20 business days, depending on your location.
Cookies
Saunazilla.com uses cookies to ensure the functionality of our store, gather statistics for marketing, and support future development. Cookies are a common feature used by almost all websites worldwide.
In some cases, certain features of a website cannot function properly without cookies. A cookie is a small text file stored on your device that allows a website to recognize it and collect information, such as which products you viewed or added to your shopping cart.
Cookies do not reveal personal information such as your name, address, or identity, nor can they determine who is using your device. Additionally, cookies cannot spread viruses or harm your computer’s software.
Cookie Preferences
If you choose not to accept cookies, you can adjust your browser settings accordingly. However, please be aware that this may cause certain features of our store to malfunction and could prevent you from completing a purchase.
Pricing and Product Information
Saunazilla.com strives to provide accurate product and pricing information. However, in the event of errors, such as incorrect stock status or pricing, we reserve the right to cancel the order. If this occurs, our customer service team will notify you promptly.
Force Majeure
In the case of extraordinary circumstances beyond Saunazilla.com’s control—including changes in legislation, government decisions, strikes, blockades, sabotage, war, terrorism, fire, natural disasters, pandemics, epidemics, or similar events—both you and Saunazilla.com have the right to cancel the purchase.
