{"id":15502,"date":"2023-10-27T10:19:49","date_gmt":"2023-10-27T10:19:49","guid":{"rendered":"https:\/\/saunazilla.com\/faq\/"},"modified":"2026-06-22T17:19:55","modified_gmt":"2026-06-22T17:19:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/saunazilla.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Who are you folks at Saunazilla?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;re your fun and friendly Finnish brand. We sell merchandise related to Finland, sauna, and related topics. And, we have loads of fun doing it. We&#8217;re loud advocates of the Sauna Lifestyle.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where do you ship your products from?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For our international customers, our top-of-the-line supply hubs serve in four regions: <strong>North America<\/strong>, <strong>EU<\/strong>, <strong>UK<\/strong> and<strong> Australia<\/strong>. Your products will be shipped to you from the nearest one, allowing you to receive your order quicker and cheaper.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Which countries do you ship to?<\/h2>\n\n\n\n<style>\n  .ship-wrap { font-family: sans-serif; max-width: 600px; }\n  .ship-note { display: flex; align-items: center; gap: 10px; background: #f5f5f5;\n  border: 1px solid #e0e0e0; border-radius: 8px; padding: 12px 16px; margin-bottom: 1.5rem; font-size: 14px; color: #555;\n  }\n  .ship-table { width: 100%; border-collapse: collapse; font-size: 14px; }\n  .ship-table thead th { background: #f5f5f5; font-weight: 600;\n  text-align: left; padding: 10px 14px; border-bottom: 1px solid #e0e0e0; }\n  .ship-table tbody tr { border-bottom: 1px solid #e0e0e0;\n  }\n  .ship-table tbody tr:last-child { border-bottom: none; }\n  .ship-table tbody td { padding: 12px 14px;\n  }\n  .badge { display: inline-block; font-size: 12px; font-weight: 600; padding: 3px 10px; border-radius: 99px;\n  }\n  .badge-fast { background: #e6f4d7; color: #2d6a0a; }\n  .badge-mid  { background: #fef3c7; color: #92400e;\n  }\n  .badge-slow { background: #fde8e0; color: #9a3412; }\n<\/style>\n\n<div class=\"ship-wrap\">\n  <div class=\"ship-note\">\ud83d\udce6 <strong>Available Shipping Destinations:<\/strong><\/div>\n  <table class=\"ship-table\">\n    <thead>\n      <tr>\n        <th>Region<\/th>\n        <th>Available Countries<\/th>\n        <th>Status<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>\ud83c\uddfa\ud83c\uddf8 North America<\/td>\n        <td>Canada, United States<\/td>\n        <td><span class=\"badge badge-fast\">Available<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>\ud83c\uddec\ud83c\udde7 United Kingdom<\/td>\n        <td>United Kingdom<\/td>\n        <td><span class=\"badge badge-fast\">Available<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>\ud83c\uddea\ud83c\uddfa Western &amp; Central Europe<\/td>\n        <td>Austria, Belgium, France, Germany, Luxembourg, Monaco, Netherlands<\/td>\n        <td><span class=\"badge badge-fast\">Available<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>\ud83c\uddea\ud83c\uddfa Northern Europe &amp; Baltic<\/td>\n        <td>Denmark, Estonia, Finland, Iceland, Latvia, Lithuania, Norway, Sweden<\/td>\n        <td><span class=\"badge badge-fast\">Available<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>\ud83c\uddea\ud83c\uddfa Southern &amp; Eastern Europe<\/td>\n        <td>Bulgaria, Croatia, Cyprus, Czechia, Greece, Hungary, Ireland, Italy, Malta, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Switzerland, Liechtenstein<\/td>\n        <td><span class=\"badge badge-fast\">Available<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>\ud83c\udde6\ud83c\uddfa \ud83c\uddf3\ud83c\uddff Oceania<\/td>\n        <td>Australia, New Zealand<\/td>\n        <td><span class=\"badge badge-fast\">Available<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>\ud83c\uddef\ud83c\uddf5 \ud83c\uddf0\ud83c\uddf7 Asia<\/td>\n        <td>Japan, South Korea<\/td>\n        <td><span class=\"badge badge-fast\">Available<\/span><\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How long does the shipping take?<\/h2>\n\n\n\n<style>\n  .ship-wrap { font-family: sans-serif; max-width: 600px; }\n  .ship-note { display: flex; align-items: center; gap: 10px; background: #f5f5f5; border: 1px solid #e0e0e0; border-radius: 8px; padding: 12px 16px; margin-bottom: 1.5rem; font-size: 14px; color: #555; }\n  .ship-table { width: 100%; border-collapse: collapse; font-size: 14px; }\n  .ship-table thead th { background: #f5f5f5; font-weight: 600; text-align: left; padding: 10px 14px; border-bottom: 1px solid #e0e0e0; }\n  .ship-table tbody tr { border-bottom: 1px solid #e0e0e0; }\n  .ship-table tbody tr:last-child { border-bottom: none; }\n  .ship-table tbody td { padding: 12px 14px; }\n  .badge { display: inline-block; font-size: 12px; font-weight: 600; padding: 3px 10px; border-radius: 99px; }\n  .badge-fast { background: #e6f4d7; color: #2d6a0a; }\n  .badge-mid  { background: #fef3c7; color: #92400e; }\n  .badge-slow { background: #fde8e0; color: #9a3412; }\n<\/style>\n\n<div class=\"ship-wrap\">\n  <div class=\"ship-note\">\u23f1 Please allow <strong>1\u20133 business days<\/strong> for production and handling before your order ships.<\/div>\n  <table class=\"ship-table\">\n    <thead><tr><th>Region<\/th><th>Standard Shipping<\/th><\/tr><\/thead>\n    <tbody>\n      <tr><td>\ud83c\uddfa\ud83c\uddf8 United States<\/td><td><span class=\"badge badge-fast\">2\u20135 business days<\/span><\/td><\/tr>\n      <tr><td>\ud83c\uddec\ud83c\udde7 United Kingdom<\/td><td><span class=\"badge badge-fast\">2\u20135 business days<\/span><\/td><\/tr>\n      <tr><td>\ud83c\uddea\ud83c\uddfa Central Europe<\/td><td><span class=\"badge badge-fast\">2\u20135 business days<\/span><\/td><\/tr>\n      <tr><td>\ud83c\udde6\ud83c\uddfa Australia<\/td><td><span class=\"badge badge-fast\">2\u20135 business days<\/span><\/td><\/tr>\n      <tr><td>\ud83c\udf0d Rest of Europe<\/td><td><span class=\"badge badge-mid\">5\u20137 business days<\/span><\/td><\/tr>\n      <tr><td>\ud83c\uddf3\ud83c\uddff New Zealand<\/td><td><span class=\"badge badge-mid\">5\u201310 business days<\/span><\/td><\/tr>\n      <tr><td>\ud83c\udf10 Rest of the world<\/td><td><span class=\"badge badge-slow\">10\u201320 business days<\/span><\/td><\/tr>\n    <\/tbody>\n  <\/table>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What are your payment methods?<\/h2>\n\n\n\n<style>\n  .ship-wrap { font-family: sans-serif; max-width: 600px; }\n  .ship-note { display: flex; align-items: center; gap: 10px; background: #f5f5f5;\n  border: 1px solid #e0e0e0; border-radius: 8px; padding: 12px 16px; margin-bottom: 1.5rem; font-size: 14px; color: #555;\n  }\n  .ship-table { width: 100%; border-collapse: collapse; font-size: 14px; }\n  .ship-table thead th { background: #f5f5f5; font-weight: 600;\n  text-align: left; padding: 10px 14px; border-bottom: 1px solid #e0e0e0; }\n  .ship-table tbody tr { border-bottom: 1px solid #e0e0e0;\n  }\n  .ship-table tbody tr:last-child { border-bottom: none; }\n  .ship-table tbody td { padding: 12px 14px;\n  }\n  .badge { display: inline-block; font-size: 12px; font-weight: 600; padding: 3px 10px; border-radius: 99px;\n  }\n  .badge-fast { background: #e6f4d7; color: #2d6a0a; }\n  .badge-mid  { background: #fef3c7; color: #92400e;\n  }\n  .badge-slow { background: #fde8e0; color: #9a3412; }\n<\/style>\n\n<div class=\"ship-wrap\">\n  <div class=\"ship-note\">\ud83d\udd12 <strong>Secure Checkout:<\/strong> All transactions are encrypted and processed safely.<\/div>\n  <table class=\"ship-table\">\n    <thead>\n      <tr>\n        <th>Payment Method<\/th>\n        <th>Supported Options<\/th>\n        <th>Status<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>\ud83d\udcb3 Credit Cards &#038; Wallets<\/td>\n        <td>PayPal, Visa, Mastercard, American Express<\/td>\n        <td><span class=\"badge badge-fast\">Available<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>\ud83d\udcf1 Mobile Payments<\/td>\n        <td>Google Pay, Apple Pay, MobilePay<\/td>\n        <td><span class=\"badge badge-fast\">Available<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>\u23f1 Buy Now, Pay Later<\/td>\n        <td>Klarna billing<\/td>\n        <td><span class=\"badge badge-fast\">Available<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>\ud83c\udfe6 Online Banking<\/td>\n        <td>Aktia, Danske Bank, Handelsbanken, Nordea, Osuuspankki, Paikallisosuuspankit, S-Pankki, S\u00e4\u00e4st\u00f6pankit, Tapiola, \u00c5landsbanken<\/td>\n        <td><span class=\"badge badge-fast\">Available<\/span><\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Is your site secure?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, it is. We take privacy seriously and our payment gateways are top-notch. Shop with confidence.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Will I receive all of my products in the same package?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your order includes multiple product types, they might be shipped separately from different logistical hubs. In this case, the packages may arrive on different days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will have tracking details for each package.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How can I reach you guys?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can use our <a href=\"https:\/\/saunazilla.com\/en\/contact-us\/\">Contact Page<\/a> or just email us at <strong>info [\u00e4t] saunazilla.com<\/strong>. Just remember we&#8217;re in the Finnish time zone and we sleep at night.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Who are you folks at Saunazilla? We&#8217;re your fun and friendly Finnish brand. We sell merchandise related to Finland, sauna, and related topics. And, we have loads of fun doing it. We&#8217;re loud advocates of the Sauna Lifestyle. Where do you ship your products from? For our international customers, our top-of-the-line supply hubs serve in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":32730,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/alasivu.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15502","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/saunazilla.com\/en\/wp-json\/wp\/v2\/pages\/15502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saunazilla.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/saunazilla.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/saunazilla.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/saunazilla.com\/en\/wp-json\/wp\/v2\/comments?post=15502"}],"version-history":[{"count":31,"href":"https:\/\/saunazilla.com\/en\/wp-json\/wp\/v2\/pages\/15502\/revisions"}],"predecessor-version":[{"id":32890,"href":"https:\/\/saunazilla.com\/en\/wp-json\/wp\/v2\/pages\/15502\/revisions\/32890"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/saunazilla.com\/en\/wp-json\/wp\/v2\/media\/32730"}],"wp:attachment":[{"href":"https:\/\/saunazilla.com\/en\/wp-json\/wp\/v2\/media?parent=15502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}